Public participation may be the key to better services, but how do you enable citizens to perform their civic duty? Tim Gibson reports from a recent CSW roundtable
What happened when the Food Standards Agency’s Food Safety Week message caught the public’s imagination?
Information Technology is a contentious topic in healthcare circles. But that didn’t stop CSW exploring its potential at a recent round table, as Tim Gibson reports
An anonymous TfL project manager speaks to Natasha Clark about the complexities of delivering a 21st century service operating on Victorian infrastructure
International Women’s Day is an opportunity for everyone, regardless of gender, says Mary Aiston
Outgoing DCLG perm sec and former head of the civil service Sir Bob Kerslake chews the fat with Jess Bowie
Mike Bracken on how Whitehall’s digital revolution has resulted in big savings – and better services
Robocop might not be a reality yet – but governments are using artificial intelligence in everything from law enforcement to medicine, says Joshua Chambers
A police detective discusses the funding cuts and staff shortages that have hampered specialist departments in the force.
In a new column examining ideas from governments around the world, Joshua Chambers looks at how India is including its citizens in public service delivery
A recent CSW round table explored how replacing big outsourced IT contracts with more flexible, managed “tower” arrangements has impacted government’s use of technology. Stuart Watson reports
Tackling the cultural and organisational changes needed to optimise and improve digital customer experience across the public sector