This report provides a pan-sector snapshot of current customer experience practice in Europe. We look at those sectors getting it right, why the rest are getting it wrong, and chart a course to customer-centric success through an holistic CX approach that will satisfy even the most high maintenance customer."
Complex public sector projects always present risks due to the transformation happening in the public sphere and multiple stakeholders trying to influence cov
Self-assessment performed by senior government officials in France, Germany, the Netherlands and the United Kingdom highlights that governments are emphasizing social development over economic development and administrative efficiency
In this whitepaper, SAS explores effective ways to utilise Apache Hadoop an open-source software framework for storage and large-scale data processing on clusters of commodity hard
New technology and cloud software is increasingly at the heart of current procurement work being done across the sector.
In association with Cornerstone OnDemand, Civil Service World surveyed 4,196 public sector workers to find out what motivates people to join – and stay in – the civil service.
A Handbook describing the role standards and accreditation play in supporting better regulation is available now.
The Open Public Services White Paper assesses how ready the civil service is to embrace global solutions.
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There is huge opportunity for technology to enable public service reform and alleviate pressure within current budgetary constraints. Cultural change is the biggest barrier to transforming government in this way.
Creating successful partnerships with private sector organisations can bring great benefits to government, but is not always easy. This round table, hosted by Reform and TCS, discusses the challenges and opportunities
This report outlines the results of a survey, carried out by Civil Service World in partnership with Capita IT Professional Services, which highlights structural weaknesses in the civil service’s approach to the IT skills gap and suggests possible solutions for departmental efficiency and digital services.
In this paper SAS expose the five myths preventing the public sector embracing big data, and highlight the five key reasons it must overcome these barriers and unlock the value of information as soon as possible.
Learn how SAS helped the London Fire Brigade (LFB) to analyse their data and understand where London’s fire hotspots are, and find out more about LFB's strategy for teaching households about fire prevention.
SAS provides the DWP with powerful predictive insights in highly complex policy areas
Eduserv, the not-for-profit cloud services provider, has launched a step-by-step guide to help public sector throughout the procurement of accredited cloud.
With just over a year to go until the general election in May 2015, the three main political parties in the UK will be fine-tuning the policy proposals that will define their respective campaigns.
Manifesto 2015, a briefing document put together by the Dods Monitoring team, looks at the policy and manifesto development process for the Conservatives, Labour and the Liberal Democrats.
Public sector bodies need to find ways of becoming more flexible and less hierarchical, embracing change and new ways of working, and this will not happen overnight.In this environment, talent management is not optional: it’s essential.
Leeds City Council boosts engagement and staff performance with learning and performance management system
Today, organisations face a chasm between what they should be doing — aligning projects to their strategy — and what they are able to accomplish. As a result, 44% of strategic initiatives are unsuccessful.
A new IBM Institute for Business Value executive report identifies a framework for healthcare analytics driven management transformation that can help organizations drive value.