The Public Service Experience, Redefined
An exclusive, immersive leadership experience for senior public sector leaders, hosted at Aures London. Using storytelling, immersive technology, and provocative scenarios, this event will challenge leaders to rethink how citizen-first services are shaped and delivered—bridging the gap between system complexity and human experience.
KPMG is inviting a select group of senior public sector leaders to an immersive leadership experience like no other. Designed to bring the insights from the 2025 Citizen Experience Excellence report to life, this event will challenge participants to step beyond traditional leadership forums and reimagine how public services can deliver greater impact for citizens.
Held in the iconic Banksy graffiti tunnels at Aures London, this exclusive session will combine immersive storytelling, bold scenarios, and cutting-edge technology to explore how public services can better serve people and communities.
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Event Experience Overview:
Set against the atmospheric backdrop of Aures London—a venue renowned for its 270-degree sound and visual capabilities—this event will transport attendees into a world where citizen stories collide with the realities of delivering services in complex systems.
Through a theatrical and interactive journey, participants will experience:
• The lived realities of citizens navigating fragmented public services
• The leadership challenge of driving systems change while balancing operational pressures
• Insight-driven provocations designed to inspire new thinking and practical action
This is an opportunity for senior leaders to challenge assumptions, connect with peers, and contribute to a powerful conversation on the future of public service delivery.
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Event Details:
📅 Date: 22nd May 2025, 17.30hrs
📍Location: Aures London, 18 Leake Street, Waterloo (Banksy graffiti tunnels)
👥Audience: Senior public sector leaders (invite-only)
⏱ Format: Immersive leadership experience, followed by networking
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Expect the unexpected. Dare to see public services differently.
Space at this event is limited, and by invitation only. If you would like to be considered for an invitation please register your interest here. Once we have received your request we will come back to you within five working days to confirm if your request has been successful or not. Please note the event is aimed at senior civil servants. There will be a catered opportunity to network with the audience at the end of the evening.