Civil Service World hosted a webinar briefing in partnership with BT and Cisco to learn more about how smarter networks like software-defined networking in a wide area network, or SD-WAN, can lower costs, improve operational efficiency, and create a new citizen experience. Below are a few excerpts from Richard Oliver, General Manager of BT’s IT & Managed Services Portfolio, Guillaume Sampic, Strategy Director of BT Enterprise, and Cisco’s Dominic Elliot, CTO of BT Cisco Relationship.