When I joined the CSW team in June 2010, the Efficiency and Reform Group had just been created, the civil service had 43,000 more employees, and IT contract renegotiations were but a glint in Francis Maude’s eye. Since then the civil service has – while developing a brand new set of policies – experienced wholesale reforms in fields such as pensions, redundancy pay, training and HR, and the ERG has delivered £8.75bn of savings. Even if you don’t agree with everything that’s being done, the pace of change is impressive.