Neil Couling, director general of Universal Credit

Universal Credit chief Neil Couling: Major welfare reform was always going to be a challenge. Here's what I've learned
17 May 2016 Fraud, Error Debt & Grants
Universal Credit chief Neil Couling: Major welfare reform was always going to be a challenge. Here's what I've learned

Writing exclusively for CSW, Neil Couling – director general of the Department for Work and Pensions' Universal Credit programme – says strong political backing, a "test and learn" approach to delivery, and giving staff the space to develop has helped get the welfare reform scheme back on track