Transforming tomorrow: AI as the catalyst for enhanced public services in the UK

Iron Mountain and Total Research

Explore the future of public services with exclusive research findings. Conducted in May 2024, just before the UK general election, the research captured insights from over 340 civil servants on the state of digital transformation and AI adoption in government.

This report, developed by our sister company, Total Research, in partnership with Iron Mountain, highlights the challenges civil servants face, such as fragmented data systems and legacy IT infrastructure, and provides actionable strategies to overcome them.

Download the report for exclusive insights, including:

The untapped potential of public feedback: Only 30% of civil servants report using a feedback platform to improve service delivery
Data integration challenges: Nearly half of respondees struggle with managing and analyzing data effectively, highlighting obstacles in data quality and consistency across government departments.
AI adoption and expansion are slow: 40% of departments still lack a coherent AI strategy

Conducted during a pivotal moment in the UK government, this research offers essential insights for leaders looking to navigate the complex challenges of digital transformation.

Complete the form below to access the full report

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