Transforming tomorrow: AI as the catalyst for enhanced public services in the UK

Explore the future of UK public services with exclusive research findings. Conducted in May 2024, just before the UK general election, this research captures insights from over 340 civil servants on the state of digital transformation and AI adoption in government.

This report, developed by our sister company, Total Research, in partnership with Iron Mountain, highlights the barriers civil servants face, such as fragmented data systems and legacy IT infrastructure, and provides actionable strategies to overcome them.

Download the report for exclusive insights, including:

  • The untapped potential of public feedback: Only 30% of civil servants report using a feedback platform to improve service delivery, revealing a gap in tailoring services to citizen needs.
  • Data integration challenges: Nearly half of civil servants and even more senior officials struggle with managing and analyzing data effectively, highlighting obstacles in data quality and consistency across government departments.
  • AI adoption and expansion are slow: While AI is transforming areas like fraud detection and immigration, 40% of departments still lack a coherent AI strategy, demonstrating a need for clearer implementation frameworks.

Conducted during a pivotal moment in the UK government, this research offers essential insights for leaders looking to navigate the complex challenges of digital transformation.

Complete the form below to access the full report

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