The drive to deliver better and more responsive services to citizens in an environment of spending cuts brings ever-increasing pressure to bear on public sector organisations to transform their operations.
In this environment, fresh thinking, innovation and an assured approach to implementation is required to transform service delivery across both local and central government.
Tata Consultancy Services (TCS) is a global supplier of IT, Business Process Outsourcing (BPO) and Consulting services. These services, implementation experience, are an enabler for transformation of public sector services.
TCS’ Public Sector Division brings a combination of government expertise and a robust delivery approach to provide solutions to government that transform services to both improve quality and reduce cost. We are committed to the Public Sector market for the long-term and work in partnership with governments around the world, delivering transformational solutions in the UK, US, India, Latin America and Europe.
TCS operates a ‘Global Network Delivery Model’(GNDM™) that leverages over 200,000 skilled resources and an asset base of delivery centres, technology platforms and our own intellectual property to bring a unique combination of true innovation and delivery certainty. We are trusted to deploy solutions that improve delivery, increase transparency and respond to the needs of citizens on behalf of governments globally.
Working in Partnership with the UK Public Sector
TCS has engaged increasingly with the UK Public Sector environment and has been trusted to deliver some very high-prole, technology enabled transformation programmes in recent years:
National Employers Savings Trust (NEST)
In 2010, TCS won a signicant project with NEST to build, implement and operationally run a service to administer the next generation government pension scheme. Within an extremely challenging timeframe, TCS has implemented a new pensions’ administration system, featuring a high degree of online self-service for citizens and has also set up an operational administration service, with the establishment of a UK customer service centre. NEST offcially launched on October 11th 2011 and the scheme is expected to attract 7 million members, making it the largest dened benets scheme in the UK.
Child Maintenance and Enforcement Commission (CMEC)
TCS is implementing a new business application to ensure that the correct level of child maintenance is paid e‑ciently and eectively to single parents. Our solution integrates the processes of case management, automated scheduling of payments, arrears management and civil / legal enforcement to signicantly improve the quality of Child Maintenance Enforcement, whilst simultaneously lowering the delivery cost for this critical government service.
Cardi Council
TCS is working with Cardi to help implement its strategic transformation programme. TCS is providing enabling technology to improve Cardi’s internal back-o‑ce operations and to enable improved service delivery in the front line to the citizens of Cardi. The partnership has already been proven to deliver quantiable improvements in the back-o‑ce and our joint focus is rmly on transforming citizen services.
Big Lottery Fund
TCS has built a new funding management system, which provides a scalable and exible platform to underpin the core business operations of the Big Lottery Fund for the next 10-15 years. The system caters for a user community of 1,000 and online customer access for 30,000 customers and is critical to everyday business functions.
Our Services and Capabilities
TCS combines government-specific domain expertise with a world-class set of delivery capabilities to enable service transformation
Applications – whether it is bespoke development, or the implementation of a major software package, TCS has world leading expertise in full applications life-cycle development and management. We have strategic partnership in place with all of the leading software vendors, including SAP, Oracle, IBM and Microsoft.
Systems integration – in a world where legacy investment in technology is sometimes a barrier to joined-up working, TCS systems and help our clients maximise a return on their legacy investment in systems.
Infrastructure services optimisation and management service that utilises global investment in state of the art infrastructure management facilities and tools. Featuring heavy usage of remote infrastructure management tools and processes, we improve the quality and proactive nature of services.
Business Process Outsourcing (BPO) – TCS is the leading comprehensive range of BPO services from traditional services, such as pensions’ administration. Our BPO capability is backed up by a global network of BPO delivery centres, software platforms, process excellence and expertise.
Consulting – we have an in-house Global Consulting Practice, providing consulting expertise in support of transformation programmes that we undertake for our clients. Our consultants range of functional disciplines, such as change management, programme management and enterprise architecture.
A Global Perspective
TCS brings unique insights, experience and capabilities gained from delivering major transformation programmes for governments globally. We seek to leverage this global experience and also best practice from other industry verticals, when delivering to the UK Public Sector to both reduce risk and bring a fresh perspective.
AP Online – For the state of Andhra Pradesh in India TCS has developed the AP Online citizens’ portal, enabling the state’s 80 million people to access all state government services online. proportion of the population do not have computer access, by providing‘AP Online’ kiosks and via a franchise model with local businesses, to ensure access for all citizens.
Passport Seva – TCS manages the issuing of passports to a citizen base of 1.1 billion in India. TCS will process over 6 million applications in year 1, rising to an estimated 14 million in year 6 of operations. The programme will also catalogue, sanitise and store data for over 80 million current citizens. The service will be delivered through 77 facilitation centres (across 55 cities) that are being setup and operated by TCS. TCS transformed services from an entirely processing times for passports from 1 month, to 3 days.
New York Department of Corrections – TCS is responsible for one of the most innovative uses of technology in public services, whereby for the probation service in New York we installed self-service kiosks, underpinned by a new casework management system, to allow
Contact us
For more info about TCS’s Public Sector Services:
E: uk.info@tcs.com
www.tcs.com/government