With the end of 2017 fast approaching, we asked the UK's top civil servants to look back at the year, outline their goals for 2018 – and tell us what they cannot do Christmas without
What are you most proud of achieving in 2017?
It has to be the launch of our five-year business strategy which came at the same time that we marked our 155th anniversary and the registration of our 25 millionth title – all significant milestones in our organsiation’s history. The last few years have seen a lot of questions being asked about the future direction for HM Land Registry. So after completing a strategic review we developed a new business strategy that gives us a clear sense of direction and momentum for the organisation. To be able to provide our people and our stakeholders with that clarity and purpose after years of uncertainty has been one of my proudest achievements.
What was your most difficult decision in 2017?
One of the most difficult times we faced during the year was when one of our external suppliers suffered a major IT outage. We were suddenly faced with having to process thousands of postal applications ourselves or else disrupt the smooth functioning of the property market. Our people responded magnificently: they rolled up their sleeves and made sure that we were still able to process those applications. It was a difficult time but thanks to the dedication, commitment and passion of our people we ensured that nothing interrupted the functioning of one of the most globally recognised property markets in the world.
What are your department’s top priorities in the year ahead?
Our top priority will be to deliver our new business strategy. Our ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. Oh, and also a commitment to achieve comprehensive registration by 2030 – after 155 years, less than 85% of land in England and Wales has been registered and we have set a new aim to “complete” the register!
For you, no Christmas holiday is complete without...
Fresh air and exercise! Too many of the days over Christmas are spent indoors, sitting still, so I like to get in a festive (but still competitive) tennis match or a mixed hockey match with my daughters in the team, when I can. Failing that, a few brisk walks blow away the cobwebs and leave me feeling braced and ready to get back to work in the New Year!