Vodafone asked over 1,700 businesses across the globe about the importance of future trends and how organisations should prepare for the opportunities and challenges they will bring in 2019
Vodafone's extensive research revealed three key trends:
1. In a digital world, trust is king
A top concern for businesses is retaining the trust of citizens. Second was keeping up with technology and third was losing important data. Only the organisations who prove themselves to be trustworthy can expect a successful year ahead.
2. A balance is being struck between humans and machines
Learning to balance the skills provided by humans versus efficiencies provided by AI will be critical. Our research uncovered that most are excited about the future (86%), and particularly optimistic when it comes to technologies like artificial intelligence and machine learning.
3. Technology-led disruption is putting people at the heart of organisations
The power of technology lies in its speed and has created a ‘culture of now’: citizens expect immediacy, even as their needs are shifting all the time. In this climate, human relationships are invaluable. You need to be able to connect with citizens so that you can keep up with their needs.
Click here to read the rest of the article, or here to download Vodafone's report on the Future of Public Sector Connectivity.