As the deadline approaches for delivering the government’s digital strategy, our briefings and online debates will give you advice on practical issues – such as meeting new mandatory service standards – and show how political developments will affect ICT, digital and customer service teams across the civil service.
To explore the challenges of transforming customer service, Civil Service World and TCS are hosting a web chat on Thursday 4 June from 1-2pm on the topic of digital customer experience across the public sector.
To join in the discussion all you need to do is create a Civil Service World account. To register click here. Once registered, sign in on Thursday 4 June and navigate to this page. You will then be able to join the discussion via the comment box.
Referring to recent research published on CivilServiceWorld.com on customer experience, this web chat will consider the following challenging statements based on practical project experiences both inside and outside the public sector:
- The rush to become digital can obscure what an organisation needs to do to meet the true needs of the customer
- In most organisations, the customer experience is undermined by inadequate foundations across systems, people, data and processes
Panellists confirmed already:
- Oliver McGuire, Digital Service Manager for Your Tax Account, HMRC
- Kerry Chapman, Public Sector Marketing Director, Tata Consultancy Services