Operational Delivery

Tax agency says that it expects an increase in call centre inquiries as the UK leaves the European Union

Formal reform plan published as Serco chief says outsourcer has recovered from “dark night of the soul”

Troubled eight-year project reaches fruition as technology is to be deployed nationwide in the coming months

HMRC says the UK’s commitment to secure borders “will not change in the event of a no deal” despite temporary arrangements

Watchdog is set to become latest government body to make east London move after funding advance

Awards will recognise best practice in corporate leadership, workspaces, technology, culture and people, and smarter working together

Union sets out five demands to cut workload of staff at Universal Credit service centres in Wolverhampton and Walsall

Move comes after report by former John Lewis HR chief Laura Whyte concluded civil servants face both abusive and abrasive behaviour

Work and pensions secretary Amber Rudd has acknowledged that rollout of benefit reform could have contributed to large increase but says government has made changes to improve reform

Minister reveals that work is ‘deferred’ until after the UK leaves the EU

Committee inquiry demands action plan to fill skills gaps and calls for Treasury to set out how public value frameworks will be rolled out in Spending Review

Department kicks off a year of celebrations to mark 100 years since its creation

Deal reached to reduce company’s debt burden following talks with lenders and the Cabinet Office

Department seeks to engage with potential commercial partners

Updated no-deal planning sets out temporary period where border checks could be lifted from next month

Report author unable to find a single person in tax and benefits department who has confidence in the grievance process

Watchdog slams departmental response as ‘looking to obscure’ systemic weaknesses in the border and immigration system

Brexiteer MPs claim Theresa May had told them she would shake up the negotiating team, headed by Olly Robbins

Proposed funding shift will look to unlock philanthropists, investors and the general public to provide more private donations

Government accepts request by MPs as part of a number of recommendations to improve customer service

Revelation comes as select committee concludes that a no-deal Brexit "cannot be allowed to happen".

Department seeks supplier to help digitise services

The government claims it is ‘working constructively with Apple’

Department says the 10,000-claimant pilot will be sufficient to test the managed migration process