Operational Delivery

Government officials reported to have suggested that those applying for the right to remain in the UK could borrow a friend’s Android device

Auditor general tells MPs government does not have capacity “to do anything but outsource” services across a host of areas

Home secretary Amber Rudd sets out action plan to deal with cases of people facing immigration issues following rule changes

Shadow chancellor proposes independent board to oversee tax authority which he said could improve decision-making

Former immigration chief insists "checks and balances" would prevent wrongful deportations

National Audit Office found gaps of 18% across more than 100 critical skills including intelligence and engineering

Home secretary tells MPs that new Home Office team will aim to resolve cases within two weeks

Jon Thompson updates MPs on Customs Declaration Services programme and decisions to scrap some work in favour of Brexit projects

Three months after the collapse of Carillion, organisation says outsourcing firms’ operating models require greater scrutiny

An in-depth review of the effectiveness of the civil service has focused in on the relationship between officials and political leaders as the key fault line. If it can be improved, so can policy delivery, Andrew Kakabadse tells Richard Johnstone

Some 2,000 staff to move to Salford in 2022, with 2,500 more to follow in 2027

Competition rules also relaxed for appointments aimed at boosting life chances of disadvantaged applicants

Revised Government Estate Strategy, which will “represent a step-change in government’s property ambitions”, expected in weeks

DWP asks suppliers to get involved as it scopes out the market for service desk

Chief inspector of borders and immigration says new exit checks system ‘severely hamstrung’

Possibility of ten-year funding deal, hinted at in session with MPs, described as “the best possible Easter present for the health and social care system”

A project aimed at measuring the legitimacy of government revealed some lessons for politicians and civil servants alike. Suzannah Brecknell considers how to improve the connection between the governing and governed

Officials should seek formal directions when politicians set unrealistic timelines for commissioning, says boss of outsourcing giant

Department insists automation drive is employee-led

Department forced to check 300,000 claims after tribunal ruling on flaws in employment and support allowance

MPs find that warnings of poor governance were not picked up for local enterprise partnership covering Greater Cambridge and Greater Peterborough

Update of 2012 rules explicitly identifies new entities being created as part of the UK’s departure from the European Union

Independent report says Northamptonshire has irreparably dysfunctional organisational structure and should be split up

Total cost of government preparation for Brexit likely as high as £2bn in the current and next financial year, according to IfG analysis