Which? said a lack of knowledge about data among consumers had led to suspicion and doubt over useful innovations

The first woman to become a private secretary to the prime minister shares her recollections of Thatcher, the Treasury and the Next Steps Unit with Suzannah Brecknell. Photography by Louise Haywood-Schiefer

CSW’s sister title PublicTechnology talks to the head of capability for the civil service’s digital, data and technology profession, Holly Ellis, about how the mantra of ‘do things once’ is being applied to help departments hire and train digital talent

As organisations adapt their strategies and plans in the light of EU-Exit, PA Consulting offers five tips to help leaders become 'Brexit-proof', ready to seize opportunities as well as naviagate change in the years ahead

The civil service commercial chief heading up the government’s efforts to improve its procurement and contracting skills tells Richard Johnstone about his goals, and how Whitehall dealt with the collapse of Carillion

Calm has turned a section of the 57,509-word EU document into a sleep-inducing audio book

The General Data Protection Regulation became enforceable on May 25th 2018

Digital innovation is the only way public sector organisations can deliver outstanding services in an era of funding cuts, political uncertainty and changing human behaviour.

BT's Konstantinos Karagiannis explains ethical hacking and why it's important to exploit vulnerabilities

Proven to reduce formal disputes, mediation is a vital tool for resolving conflicts at work. Chief people officer Rupert McNeil explains how government is re-launching its internal mediation service

PA Consulting's Carlo Gagliardi on the dizzying pace of technological development, and why every organisation should embrace the concept of Total Digital

A day in the life of Sarah, a digitally savvy and socially engaged Londoner. See how Sarah's daily life could be supported by Government services that fit around her needs and her wish to be a engaged citizen who loves the community she lives in.

Construction of the new submarines to maintain the UK’s nuclear deterrent is the latest major government scheme to be undertaken by a dedicated project delivery company. Richard Johnstone looks at how they work. Photography by Paul Heartfield

The Federation for Small Businesses has urged regulators be patient as firms try to comply with the General Data Protection Regulation

John Manzoni meets the winners of the 2018 BT Infinity Awards

At the dawn of the AI era, a fundamental change is reshaping the way UK citizens and government services interact. Digital reinvention in government will deliver digital services, to UK citizens, built on cloud-based enabling technologies.

After a career managing major projects and transforming the way we maintain our roads, Graham Dalton is making his mark at the DIO. He speaks to Jim Dunton about smarter partnerships, runway renovations, and dinghies

Caroline Slocock depicts a more human Margaret Thatcher, writes Sue Cameron

BT argues that the digital age requires a certain level of trust in technology. But how can we establish this and still make the most of digital transformation?

Sreeram Visvanathan, IBM WW Government Leader, explains what Government digital reinvention is and why it's so important.

The National Health Service is sitting on a goldmine of patient information, but identifying how best to tap its rich seams is very much a work in progress. SA Mathieson reports. Photography by Paul Heartfield

An innovative scheme has brought Army officers and MoD civil servants together to improve training and development opportunities. Ahead of his appointment as the UK’s top military officer, General Sir Nick Carter tells Richard Johnstone why this has been a priority

Following the Windrush scandal that felled home secretary Amber Rudd, former perm sec Sir David Normington and UKBA chief Rob Whiteman tell Tamsin Rutter what it’s like to lead the Home Office

BT's Simon Godfrey explains how a focus on people, places, and ideas can transform the UK public sector