Proven to reduce formal disputes, mediation is a vital tool for resolving conflicts at work. Chief people officer Rupert McNeil explains how government is re-launching its internal mediation service

PA Consulting's Carlo Gagliardi on the dizzying pace of technological development, and why every organisation should embrace the concept of Total Digital

A day in the life of Sarah, a digitally savvy and socially engaged Londoner. See how Sarah's daily life could be supported by Government services that fit around her needs and her wish to be a engaged citizen who loves the community she lives in.

Construction of the new submarines to maintain the UK’s nuclear deterrent is the latest major government scheme to be undertaken by a dedicated project delivery company. Richard Johnstone looks at how they work. Photography by Paul Heartfield

The Federation for Small Businesses has urged regulators be patient as firms try to comply with the General Data Protection Regulation

John Manzoni meets the winners of the 2018 BT Infinity Awards

At the dawn of the AI era, a fundamental change is reshaping the way UK citizens and government services interact. Digital reinvention in government will deliver digital services, to UK citizens, built on cloud-based enabling technologies.

After a career managing major projects and transforming the way we maintain our roads, Graham Dalton is making his mark at the DIO. He speaks to Jim Dunton about smarter partnerships, runway renovations, and dinghies

Caroline Slocock depicts a more human Margaret Thatcher, writes Sue Cameron

BT argues that the digital age requires a certain level of trust in technology. But how can we establish this and still make the most of digital transformation?

Sreeram Visvanathan, IBM WW Government Leader, explains what Government digital reinvention is and why it's so important.

The National Health Service is sitting on a goldmine of patient information, but identifying how best to tap its rich seams is very much a work in progress. SA Mathieson reports. Photography by Paul Heartfield

An innovative scheme has brought Army officers and MoD civil servants together to improve training and development opportunities. Ahead of his appointment as the UK’s top military officer, General Sir Nick Carter tells Richard Johnstone why this has been a priority

Following the Windrush scandal that felled home secretary Amber Rudd, former perm sec Sir David Normington and UKBA chief Rob Whiteman tell Tamsin Rutter what it’s like to lead the Home Office

BT's Simon Godfrey explains how a focus on people, places, and ideas can transform the UK public sector

BT's Mike Pannell argues that organisations should get rid of data they no longer need

Sreeram Visvanathan, IBM WW Government Leader summarizes the major Government trends that he is currently seeing.

At the first Civil Service World leadership lecture, Defra permanent secretary Clare Moriarty shared the four principles that inform her leadership style. Suzannah Brecknell reports

BT's Mike Pannell on why any organisation that holds personal data should have a compliance strategy in place 

Anne Marie, Chief Operating Officer, Ocado Technology comments on what the key emerging technologies are that will make a difference to her business.

Shaun McNally is responsible for delivery in an area that has seen some of government’s most controversial reforms. The Legal Aid Agency’s chief executive tells Tamsin Rutter about reform and details his own career journey through the courts

As seven years of public sector pay restraint come slowly – and unevenly – to an end, Suzannah Brecknell meets the Office for Manpower Economics, the team helping pay review bodies and departments navigate new terrain

Mayank Prakash, Chief Digital & Information Officer, DWP discusses business challenges that must be overcome in order to innovate and progress the digital customer/citizen journey.

Sean Luke, BT's CIO for the Universities Sector, on the strange parallels between GDPR readiness and grief